Hello all I am a long time resident of southern Oregon. I have done some smoking in the past. Started out a number of years ago with a converted fride, primarily smoking fish, (salmon & steelhead). I used that til it finally fell apart. Then pick up an inexpensive smoker, but was never satisfied with it, but tolerated it. I am wanting to start smoking other meats and sausage. I have just purchased a propane smoker thinking it would have better heat control. but while assembling it there was missing parts and defective door. I am wandering if anybody has any experiences with the customer service of Smoke Hollow? For now....Just waiting to get started.