So I bought the sam's club 40" MES a bit ago, fantastic smoker. I do have an issue with the door, though. The seal doesn't really 'seal' along almost the entire top of the door, and tons of heat/smoke leaks out of it.
I emailed masterbuilt, and they told me this is normal. I would believe them, but then they ended the email saying they'd send me another seal if I wanted. Just seems strange to me that they'd offer to send me a seal, free of charge, if the one I have is fine. Can anyone confirm/deny that their door isn't fully sealed?
I emailed masterbuilt, and they told me this is normal. I would believe them, but then they ended the email saying they'd send me another seal if I wanted. Just seems strange to me that they'd offer to send me a seal, free of charge, if the one I have is fine. Can anyone confirm/deny that their door isn't fully sealed?