that is my problem also I can sometimes get the amazen tubes to work...I was told it's my altitudeI light the pellets with a torch and wait at least 10+ minutes until 1/4 of the row is red and then blow out the flame. place tray on bottom left of MEW 40, close door, and it goes out in 1-1.5 hours.
Relight, etc, same thing. Weather conditions do not matter. I'm thinking if I add a chimney might draw more air flow. But I cannot seem to find an easy stack to use.