Masterbuilt smoker died/blewup

[Kevin Braker]

Few weeks ago i decided to clean and refuel my smoker. Next morning i go plug it in to start a brisket, i saw heard a pop, saw a flash and a bunch of smoke started coming from the element. It tripped the breaker for the outlet i was plugged into. I reset it and the digital panel was fine. Where do i find parts for this? I already called customer support and was on hold for about 35 minutes before i was disconnected. Tried emailing them a few times but have not a response yet.
Any one have ideas for me here?
Wife is getting inpatient about no smoked meats.

 

[Bearcarver]

Which Generation MES is it?
I hope you didn't clean it with water.
tallbm is my GOTO guy on MES electronics & electrical problems.

Bear

 

[Kevin Braker]

Don't know the Gen, model number is 20071517. Just paper towels and elbow grease. I fear when i put it back together something may of shorted the element.

 

[smokerjim]

i've seen some guys getting parts at appliance factory parts.

 

[Bearcarver]

Don't know the Gen, model number is 20071517. Just paper towels and elbow grease. I fear when i put it back together something may of shorted the element.

Model Numbers don't do me any good.
Can you tell which Gen # it is, by my second link below?
Masterbuilt Smokers (Bear's Thoughts & Findings)
MES Generation Number Recognition Pictures & Pics (Digital Units)

Bear

 

[Kevin Braker]

This is the one.

https://www.basspro.com/shop/en/RedHead-Sportsman-Elite-30-Digital-Electric-Smoker-by-Masterbuilt

Sorry for my ignorance thus far.

 

[Bearcarver]

This is the one.

https://www.basspro.com/shop/en/RedHead-Sportsman-Elite-30-Digital-Electric-Smoker-by-Masterbuilt

Sorry for my ignorance thus far.

Hmm, From what I can see, it Looks like an MES 30 Gen #2, with the top vent on the Side Wall.
PM tallbm, tallbm , and he'll help you figure out what the problem is.
I just know how to use them, but not much about fixing them.

Bear

PS: I didn't see any ignorance.

 

[dr k]

If you want to get ahold of MB, message them on their FB page. That's the fastest way.

 

[Kevin Braker]

If you want to get ahold of MB, message them on their FB page. That's the fastest way.

Good idea, just that i’m not any type of SM other than guitar and smoking forums...

 

[Winterrider]

Got access to the backend? Connections to the elements may be 1st thing to check out.

 

[daveomak]

Back of the smoker... Check the element wiring... It's usually the first thing to go...
..

I fixed my wiring 8 years ago... still going strong.... K.O.W....

 

[Ben58]

Here is a source for parts, based on the model number, but not perfect. Have a look and see what you think. Also, where did you see the flash? if inside the smoke cabinet, likely the element is done. https://www.appliancefactoryparts.com/gasgrillparts/brands/masterbuilt/20071514.html

 

[Kevin Braker]

Here is a source for parts, based on the model number, but not perfect. Have a look and see what you think. Also, where did you see the flash? if inside the smoke cabinet, likely the element is done. https://www.appliancefactoryparts.com/gasgrillparts/brands/masterbuilt/20071514.html

right where the element it...

 

[tallbm]

Hi there and welcome!

Can you check the heating element panel, take some pics, and post them to see if the wires and/or connectors are corroded or burnt up? You might be buying a part that you may not need until some things are checked out.