Masterbuilt Customer Service Run Around

[ajbert]

Sorry to resurrect an old thread but I emailed Masterbuilt yesterday about my 30"er and requesting the retro fit.  Thought I may have missed the party on getting it but received an email today that they have already processed the request and it will be sent out promptly!  I bought a "pre-seasoned" demo model that was used a couple of years ago and then misplaced.  Bought it for a steal and really didn't think CS would honor the retro fit, but they did!  Can't be happier at the moment until it shows up.

 

[toby bryant]

MrWiizard,

I am shocked to hear that! I have dealt with Masterbuilt on several occasions and have always received excellent customer service! I am glad to hear that they took care of you.