Haven’t had that problem with mine yet. I do clean mine regularly so maybe that is why. Thanks for that tip Dave. Link, update us with Anova’s response and if you have any more issues.
Weedeater
Hey Weedeater,
Ok so this was my e-mail to Anova customer service on 2/23/19:
Hello,
My Anova is a little over a year old and it now has a low water error that will not go away.
It has never hit the low water level while using it and now the alarm will not go away even at Max level.
What can be done to resolve this?
They responded last night:
Hello there!
Thanks for contacting Anova Returns and Exchanges!
Before we proceed with your return request, from what I see, the beeping is
caused by a low water level alarm.
We really suggest that for long hours cooking, the pot should be coastered and covered all the time. This is to prevent too much evaporation and to maintain the temperature as well.
I would advise that if this happens again, you
just need to add more water – there are 2 low water sensors and both have to be immersed in water for operation. The pump generates “waves” – sometimes these waves will cause the water level at the sensors to fluctuate up and down. The waves sometimes drop the water level right under the sensor and will cause a low water alarm. This is normal and you just need to add more water.
If the issue persists, please give the device a complete drying and resting (24 hours). If none of the suggestions help, we'll be happy to proceed with an exchange. Can you please provide me your order details along with the order confirmation / receipt so we can verify your order? Looking forward to assist you!
At least they said they would help with an exchange if necessary but they may as well have said "Have you tried turning it on and off again" (computer joke).
Link