Amaz-n

[jeremy5431]

Hey just wondering if anyone else is having issues with their customer service?

I live about 7 miles from Amaz-n offices in Eagan MN. A couple of years ago I stopped by their office to stock up on pellets. Had a wonderful customer experience.

fast forward to 2020, they done list an email address on the website (you have to open an account and submit a tech support ticket) and they never answerthe phone or respond to voicemail.

$13.95 to go 7 miles is a bit steep. I would have rather spent that money on buying more pellets then paying for shipping.

Is anyone on the forum associated with Amaz-n? I’d really like to see if there’s a way to avoid the shipping.

 

[daveomak]

Yep.... Todd Johnson.... The man who invented it...
He's a member of the admin team.....

 

[BandCollector]

Hey just wondering if anyone else is having issues with their customer service?

I live about 7 miles from Amaz-n offices in Eagan MN. A couple of years ago I stopped by their office to stock up on pellets. Had a wonderful customer experience.

fast forward to 2020, they done list an email address on the website (you have to open an account and submit a tech support ticket) and they never answerthe phone or respond to voicemail.

$13.95 to go 7 miles is a bit steep. I would have rather spent that money on buying more pellets then paying for shipping.

Is anyone on the forum associated with Amaz-n? I’d really like to see if there’s a way to avoid the shipping.

Perhaps they are working from home because of this pandemic, however it seems strange that they are not answering a phone or picking up voicemails.

PM Todd directly and see how that goes.

Good luck,

John

 

[jeremy5431]

Perhaps they are working from home because of this pandemic, however it seems strange that they are not answering a phone or picking up voicemails.

PM Todd directly and see how that goes.

Good luck,

John

Totally agree with everything you said. I’m sure they are working from home. I wish I got more than a 2 sentence reply for all the effort it took to contact them.
I did send Todd a pm

thanks
Jeremy

 

[BandCollector]

Totally agree with everything you said. I’m sure they are working from home. I wish I got more than a 2 sentence reply for all the effort it took to contact them.
I did send Todd a pm

thanks
Jeremy

Well, Did you get any results ?

John

 

[jeremy5431]

Well, Did you get any results ?

John

Ok by mistake I sent a chat request, so I just send a PM this time!

 

[SmokinAl]

tjohnson
There are 2 Johnson’s on here this is the one you want.
Al

 

[Fueling Around]

Did it change after Dansons acquired the company?

 

[jeremy5431]

tjohnson
There are 2 Johnson’s on here this is the one you want.
Al

Thank you. Thats the one I used. No response yet.

Did it change after Dansons acquired the company?

Honestly I have always had a good experience with them. I met them a couple of times when they were in Burnsville, then when they moved to Eagan they were about a mile from my house. They took time to answer all of my questions and were really nice. That's what makes this situation so weird. I hope they didn't get too big and forget about their customers! EDIT - I just realized what you meant around being acquired. I put 2 and 2 together they must be part of a different company. The emails I get back are from Pitboss?

If thats the case, then I think I need to look for a new supplier of pellets.