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Amaz-n

jeremy5431

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Joined Oct 18, 2014
Hey just wondering if anyone else is having issues with their customer service?

I live about 7 miles from Amaz-n offices in Eagan MN. A couple of years ago I stopped by their office to stock up on pellets. Had a wonderful customer experience.

fast forward to 2020, they done list an email address on the website (you have to open an account and submit a tech support ticket) and they never answerthe phone or respond to voicemail.

$13.95 to go 7 miles is a bit steep. I would have rather spent that money on buying more pellets then paying for shipping.

Is anyone on the forum associated with Amaz-n? I’d really like to see if there’s a way to avoid the shipping.
 

daveomak

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Yep.... Todd Johnson.... The man who invented it...
He's a member of the admin team.....
 

BandCollector

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Hey just wondering if anyone else is having issues with their customer service?

I live about 7 miles from Amaz-n offices in Eagan MN. A couple of years ago I stopped by their office to stock up on pellets. Had a wonderful customer experience.

fast forward to 2020, they done list an email address on the website (you have to open an account and submit a tech support ticket) and they never answerthe phone or respond to voicemail.

$13.95 to go 7 miles is a bit steep. I would have rather spent that money on buying more pellets then paying for shipping.

Is anyone on the forum associated with Amaz-n? I’d really like to see if there’s a way to avoid the shipping.
Perhaps they are working from home because of this pandemic, however it seems strange that they are not answering a phone or picking up voicemails.

PM Todd directly and see how that goes.

Good luck,

John
 

jeremy5431

Fire Starter
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Joined Oct 18, 2014
Perhaps they are working from home because of this pandemic, however it seems strange that they are not answering a phone or picking up voicemails.

PM Todd directly and see how that goes.

Good luck,

John
Totally agree with everything you said. I’m sure they are working from home. I wish I got more than a 2 sentence reply for all the effort it took to contact them.
I did send Todd a pm

thanks
Jeremy
 

BandCollector

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Totally agree with everything you said. I’m sure they are working from home. I wish I got more than a 2 sentence reply for all the effort it took to contact them.
I did send Todd a pm

thanks
Jeremy
Well, Did you get any results ?

John
 

jeremy5431

Fire Starter
56
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Joined Oct 18, 2014
tjohnson tjohnson
There are 2 Johnson’s on here this is the one you want.
Al
Thank you. Thats the one I used. No response yet.
Did it change after Dansons acquired the company?
Honestly I have always had a good experience with them. I met them a couple of times when they were in Burnsville, then when they moved to Eagan they were about a mile from my house. They took time to answer all of my questions and were really nice. That's what makes this situation so weird. I hope they didn't get too big and forget about their customers! EDIT - I just realized what you meant around being acquired. I put 2 and 2 together they must be part of a different company. The emails I get back are from Pitboss?

If thats the case, then I think I need to look for a new supplier of pellets.
 
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