- Joined Jan 17, 2013
I can't really say their service stinks or the product, (had mine begin of Jan 2013) since they have been helpful,Just received my replacement cabinet, opened the box, and found out there is no control panel. I received just the cabinet....no door, no wheels, racks, handle, vent, nothing. Now how the hell can they send me a replacement with no control panel when they know that the last one allowed the heat to get to over 330 degrees and that the control panel went dead? Also I have to take the entire old unit apart and put in those parts into the new cabinet. If I was going to build a new smoker I would have. I will start this next statement with.........IN MY HUMBLE OPINION.... so far the new Masterbuilt 40 product stinks. Service ain't much better.
I see in the post before this one that the price is $299.98 somewhere. Right now I wouldn't give you a hundred for a new one.
although the last attempt for them to replace my control panel they sent me a remote instead.
Called MB service right away last week and they re-ordered the controller,no mention of backorder.
Called today to find out status and the contol panel is on back-order---Hummm - hopefully this is indication that they are working the issue.
MB service could not give me an estimated time to replace my controller.
I'm thinking if you give them a call, explain your contol panel issue, they should accomodate additional parts you may require.