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I was having problems with my probes so i called recteq and they sent me a new controller because i had the old one that didn't allow you to calibrate the probes. Put the new controller in and calibrated and I'm good to go. I followed the video on you tube also. Great customer service.
i never empty the pellets in my recteq and never had a problem. Every 5 smokes or so i let it burn down until almost empty and clean the whole thing out.
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