I ordered one from Home Depot and not all the screws on the hinge holding top to body would work. I emailed Char-griller as they refuse to take phone calls. It took over a week for a new body to arrive, again 3 out of 4 screws would go in but the 4th would not turn in the threads, they were placed badly.
i wrote them again, 3 days later they responded they don’t want to help me unless i video tape myself trying to screw it together!
so i called Home Depot, they sent UPS to pick it up and refunded my money….
BUT i then bought another from Walmart on sale for $224!! A Char-Griller Auto-Kamado at half price! They delivered it the next day, it was packed much better and everything went together PERFECTLY.
ONE thing about it i do not like, the wifi will not work with newer routers, only older ones and bluetooth doesn’t reach from my yard to living room.
i love this grill. But don’t count on their customer service and don’t pay $498!! Walmart has them half price! At $224 it’s a steal.