The account was never closed

[smokincowboy]

A lady died this past January, and Citibank billed her for February &
March for their annual service charges on her credit card, & added late
fees and interest on the monthly charge. The balance had been $0.00, now
somewhere around $60.00. A family member placed a call to Citibank
here's the exchange:

Family Member: "I am calling to tell you she died in January."

Citibank: "The account was never closed and the late fees & charges
still apply."

Family Member: "Maybe, you should turn it over to collections."

Citibank: "Since it is 2 months past due, it already has been."

Family Member: So, what will they do when they find out she is dead?"

Citibank: "Either report her account to frauds division or report her to
the credit bureau, maybe both!"

Family Member: "Do you think God will be mad at her?" (I really liked
this part!!!!)

Citibank: "Excuse me?"

Family Member: "Did you just get what I was telling you the part about
her being dead?"

Citibank: "Sir, you'll have to speak to my supervisor." (Duh!)

(Supervisor gets on the phone):

Family Member: "I'm calling to tell you, she died in January."

Citibank: "The account was never closed, so the late fees and charges
still apply." (This must be a phrase taught by the bank!)

Family Member: "Do you mean you want to collect from her estate?"

Citibank: (Stammering) "Are you her lawyer?"

Family Member: "No, I'm her great nephew."

Citibank: "Could you fax us a certificate of death?"

Family Member: "Sure." (fax number is given) After they get the fax:

Citibank: "Our system just isn't setup for death. I don't know what more
I can do to help."

Family Member: "Well, if you figure it out, great! If not, you could
just keep billing her. I really don't think she will care."

Citibank: "Well, the late fees & charges do still apply." (What is wrong
with these people?!?)

Family Member: "Would you like her new billing address?"

Citibank: "Yes, that will help."

Family Member: " Odessa Memorial Cemetery , Highway 129, Plot Number
69."

Citibank: "Sir, that's a cemetery!"

Family Member: "What do you do with dead people on your planet?

 

[hawgheaven]

 

[smokin for life]

The worst part about this, I'm not sure if it's a joke or the real deal..LOL

 

[domn8_ion]

They family should have turned it in as theft of identity to the police. Since there was a Zero balance, it would have came back to the bank. THEIR FAULT.