I just got off the phone with the folks at Humphrey Lump Charcoal Co. They called me after I complained via their website about rocks in my last batch of lump. The woman was very nice and must have said she was sorry a dozen times. Also I learned something...She said that the rocks get scooped up off the ground when the loaders and scooping up the lump to run it through their screen filters. I guess it gets dumped into large piles then the loaders move it from one place to another. Anyway she said that the lump passes over screens and allows any debris to drop below. Sometimes the larger rocks make it through especially when the loaders are scooping at or near the bottom of the pile.
I had never thought of that being the reason for rocks but it makes sense to me. She also said they would either refund my money of send me a fresh bag of lump. I opted for the lump. Just thought I would pass this along, great customer service from this company and they seem very willing to make the customer happy.
I had never thought of that being the reason for rocks but it makes sense to me. She also said they would either refund my money of send me a fresh bag of lump. I opted for the lump. Just thought I would pass this along, great customer service from this company and they seem very willing to make the customer happy.
