Sad day my Lang came today...

Discussion in 'Wood Smokers' started by hwynboy, Jul 8, 2011.

  1. hwynboy

    hwynboy Fire Starter

    So I took off from work early to get home to be with my smoker, get it broken in and seasoned and get some ribs and sausage on for the night.  Here is what it looked like off the truck...=\   I'm sitting here so bummed out.  I won't get my new smoker until at least end of next week....and another day off to receive the shipment. /sigh.[​IMG]

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    So it looked like it wasn't right...the caster wheels were through the pallet...=\
     
  2. thunderdome

    thunderdome Master of the Pit

    Damn! I can only imagine what you thought when you saw it.

    Let us know about the customer service
     
  3. adiochiro3

    adiochiro3 Master of the Pit OTBS Member

    Man, what a bummer!  Hope they make it right!  [​IMG]
     
  4. tjohnson

    tjohnson Smoking Guru Staff Member Moderator Insider OTBS Member SMF Premier Member

    Is LANG sending you a new one, or are you getting the casters welded/repaired?

    If it were me, I would be asking for a HUGE discount for the problem.

    What idiot would ship it that way???

    Why wouldn't they ship it with the casters removed and bolt the end down securely to a board,  Then the board could be secured to the pallet.

    The customer could bolt the casters on after delivery.

    Todd
     
  5. africanmeat

    africanmeat Master of the Pit OTBS Member

       Todd is right that is not service.
     
  6. smokinal

    smokinal Smoking Guru Staff Member Moderator OTBS Member ★ Lifetime Premier ★

    Man that's got to be a bummer. Let us know what happens next.
     
  7. alblancher

    alblancher Master of the Pit Group Lead OTBS Member

    It had to have been dropped by the shipper.  No way the casters would break through the OSB if handled properly.  I know you informed the shipper when he delivered it or you refused shipping.
     
  8. meateater

    meateater Smoking Guru SMF Premier Member

    [​IMG]
     
  9. hwynboy

    hwynboy Fire Starter

    So just to add some more info...I talked with Lang customer service when the smoker arrived.  They were VERY friendly and courteous as always and they called Ben and they told me to refuse the delivery.  It was definitely the shipping company's fault on how it was handled in transition.  So I'll be getting another sent back to me either a new one from Lang or this same one repaired if he doesn't have any in stock which he doesn't think they have any at this time.  So we will see here over the next week as to what happens.  Bad news is nothing is going to happen until at least Monday since this was all late Friday afternoon.
     
    Last edited: Jul 9, 2011
  10. hwynboy

    hwynboy Fire Starter

    The casters are WELDED onto the frame...so it should not have been a problem.  This thing is built like a tank.  I'm personally glad it comes welded.  I would not be able to weld it if they sent it separately.  I don't think Lang could have done anything different.  It was obviously the way it was handled in shipping.
     


     
  11. rowdyrawhide

    rowdyrawhide Smoking Fanatic Group Lead

    That thing took a heck a drop I wouldn't be surprised if there is some more damage under the plastic that is not readily visible.  If you get the same one back I would make sure they give it a good lookover or else give you a heck of a discount.
     
  12. hwynboy

    hwynboy Fire Starter

    Ya I was also concerned about that.  The driver offered to take it to a welding shop to have it welded, and I wasn't so sure...I talked with Ben about that situation and he said it should be fine.  This thing is built like a brick $hithouse.  But the place he went to did not have the rod needed to weld that thing back in place.
     
  13. pars

    pars Fire Starter

    I felt the same pain a couple years ago when I went with my son to pick up my Webber Genisis for grillin. We got it home and as we picked up the "top heavy" grill -- over it went.

    It broke the belly pan and snapped the hinges off the cover. My heart sank. 

    I called Webber and they felt sorry for me and sent me a the new parts at cost. 

    Hope it all works out for you and your smokin' soon.

    Good Luck !
     
  14. That really sucks, I'm usually the one that searches for the box that is in pristine condition, never opened, no scrapes or bruises and I get it home and its missing half the parts or broke. Good luck!!!
     
  15. smokinal

    smokinal Smoking Guru Staff Member Moderator OTBS Member ★ Lifetime Premier ★


    That's funny I do the same thing with the same results!   [​IMG]
     
  16. ugaboz

    ugaboz Smoking Fanatic

    sorry about that man
     
  17. teeznuts

    teeznuts Master of the Pit

    Sorry to hear the bad news. I had a week last summer where I had to return 3 brinkman gas grills in a row to walmart because each one leaked. I was so bummed. No more Brinkman for me.
     
  18. got14u

    got14u Master of the Pit OTBS Member SMF Premier Member

    How did the plate come off where the casters are bolted to? The welds must not have stuck. Sucks that the shipper beat it up like that, but weird about the plate, hope all is made good
     
  19. Trucking companies don't care. I've seen some unbelievable stuff with these folks. Putting a fragile sticker on it usually makes it worse. Like waiving a red flag in front of a bull.
     
  20. michael ark

    michael ark Master of the Pit

    They should have nailed some scrap 2x4 or 1x4 under it the height of the wheels.5 more min and some scrap wood and a nail gun. You would have been a happy camper[​IMG]
     

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