RecTeq Rebuild

[Inscrutable]

Thought this was worth posting …

I just completed pretty much a complete rebuild of my RT590. It was about 3 years old. Worked great, until …
Months ago I left it out, uncovered and unused, for well over a week in extremely wet weather. My fault.
When I got back to it, entire hopper and airbox/auger was filled with wood concrete.
After numerous attempts to chisel it out and free the auger I gave up. I called customer service.
I told them the situation and 100% my fault, but what should I do?
They sent me everything- free of charge - airbox, auger, ignitor (and a spare), auger motor … pretty everything except the controller and fan motor.
It had been months with health issues, so just got back to it yesterday. Couldn’t remember at all how I took it apart. wasn’t even sure where I put all the parts. But it sorta came back, and the videos on their site were helpful. Made one call and they confirmed what I thought about something.
Think I need a drink before I fire it up and see what I got wrong.

Quibble all you want about firmware, and temp excursions, and whatever … but I can’t imagine any other manufacturers stand behind their products like this.

 

[civilsmoker]

Well that is good customer service right there and hope is smokes right and is not "smoked" once you fire it back up!

 

[JckDanls 07]

That's awesome... ThermoWorks has the same kind of customer service...

I just had a coworker ask me today about an ill Treager Timberline XL... Told him to call CS and see what they say...

 

[schlotz]

Yup, there are a few co's that stand behind their products. Had a very similar self induced 'concrete' issue and the customer support at MAK was very helpful in working with me to finally get the frozen auger/motor assembly removed (via a destructive method) and sending me a complete replacement for free.

 

[normanaj]

Now that's some customer service!

 

[sandyut]

Thats why I love them so much. Few companies today will support their customers like this. But when they do they get customers for life.

 

[Inscrutable]

Ok, I gave up waiting for it to cool down, and did the test drive today. The ”feel like” temp is 111*, but guess I saved on the pellets

The operation was a success. Worked fine, held 230* rock solid for 6 hours for these StLouis ribs. I put them on a pan/rack in case it glitched and I wouldn’t have to clean before taking it apart again.

 

[sandyut]

NICE! Happy to hear you are back in business!

 

[Inscrutable]

NICE! Happy to hear you are back in business!

Yeah, it’s been a long time. Probably gonna binge cook on this for a while.
The Ninja Woodfire did get me through ok. But these ribs were better than any I’ve done on that. The Ninja pellet firebox only lasts about 40 minutes and a bit of a pain to empty and re-ignite.

 

[jcam222]

Thought this was worth posting …

I just completed pretty much a complete rebuild of my RT590. It was about 3 years old. Worked great, until …
Months ago I left it out, uncovered and unused, for well over a week in extremely wet weather. My fault.
When I got back to it, entire hopper and airbox/auger was filled with wood concrete.
After numerous attempts to chisel it out and free the auger I gave up. I called customer service.
I told them the situation and 100% my fault, but what should I do?
They sent me everything- free of charge - airbox, auger, ignitor (and a spare), auger motor … pretty everything except the controller and fan motor.
It had been months with health issues, so just got back to it yesterday. Couldn’t remember at all how I took it apart. wasn’t even sure where I put all the parts. But it sorta came back, and the videos on their site were helpful. Made one call and they confirmed what I thought about something.
Think I need a drink before I fire it up and see what I got wrong.

Quibble all you want about firmware, and temp excursions, and whatever … but I can’t imagine any other manufacturers stand behind their products like this.

This is exactly why Rec teq will be what I buy if I ever add a pellet smoker

 

[ceeaton]

I'm glad to hear the customer service is so good from Rec Teq. My daughter works at a local Ace hardware store, so I get wholesale + 10% discounted price. Ordered a Deck Boss 800 w/frills today. They'll build it and deliver Tuesday, can't wait to do a few cooks on it. Have two older Weber propane grills that are falling apart (2001 & 2002 models). The store owner has a slightly larger model and says it only takes a few minutes more to warm up compared to propane.

I like that the top temp is higher than my indoor oven, like to do pizza on a baking steel. Also have made pizza on a Kettle Pizza insert for a Weber kettle, just burns a lot of wood to keep it up to temp. This should make outdoor pizza cooks much easier, I'm hoping...

 

[Inscrutable]

I'm glad to hear the customer service is so good from Rec Teq. My daughter works at a local Ace hardware store, so I get wholesale + 10% discounted price. Ordered a Deck Boss 800 w/frills today. They'll build it and deliver Tuesday, can't wait to do a few cooks on it. Have two older Weber propane grills that are falling apart (2001 & 2002 models). The store owner has a slightly larger model and says it only takes a few minutes more to warm up compared to propane.

I like that the top temp is higher than my indoor oven, like to do pizza on a baking steel. Also have made pizza on a Kettle Pizza insert for a Weber kettle, just burns a lot of wood to keep it up to temp. This should make outdoor pizza cooks much easier, I'm hoping...

Sounds like a great deal. You’ll definitely enjoy it.
I haven’t tried pizza on mine, but think I will since I am looking at thinning my herd. This is supposed to get to 700* and that should be good enough.