Hello all - first time posting. Hoping I can get some help and feel a little better Bout my purchase. I fired this thing up for the first time this weekend. Cooked a shoulder on Saturday that turned out pretty well. I wasn't blown away by it like a lot of reviews I had read, but it was good. Took longer than expected but that was my fault. Cooked ribs on Sunday that we're not good. Followed the recipe on the pbc website, and they were tough and chewy. I know a little about what I'm doing. I'm only a year or two into smoking, but have been cooking for a long time. I say this to clarify that I know food, I'm not a complete newcomer to this whole thing. I checked all the obvious things that could've gone wrong. I had the intake set right, right amount of charcoal, etc. My thinking though, has lead to me believe I may have used too much wood for smoke, and created too much additional heat. I cooked the ribs roughly 3.5 hours which is inline with the pbc website, but they just didn't turn out. I put a handful or two of wood chips, and 3/4 small 3 in blocks of applewood. Could this be my issue? I was excited for this cooker. Read nothing but great reviews, I knew it would be a big upgrade over my regular horizontal barrel grill I had been using to smoke. But so far I'm not 100% sold.