So I started cutting up about 40 lbs of meat last night, which I will be using to make snack sticks and summer sausage this weekend. I got two pork butts cut up, and I get my LEM grinder out, only to find out that it must've broke when I was putting it away the last time I used it. The plastic piece on the main console that holds the front assembly with the auger, grinder plate and knife in place broke, so I was out of commission.
I live about 45 mins away from the LEM headquarters, and was able to drive down this morning before work, and get grinder fixed. The part only cost $2.40, and their service team replaced the part for me free of charge. While there I checked out their outlet store and picked up some more seasonings, equipment, etc.
I was in and out in about 15-20 minutes. I must say I was rather pleased with the customer service I received, and was glad it was only a $3 fix, rather than having to junk it, and get a new grinder.
I'll be back in business, and plan on making about 20 lbs of snack sticks, 4 different recipes, and about another 20 lbs of summer sausage. I'll be sure to share some pics later this weekend.
I live about 45 mins away from the LEM headquarters, and was able to drive down this morning before work, and get grinder fixed. The part only cost $2.40, and their service team replaced the part for me free of charge. While there I checked out their outlet store and picked up some more seasonings, equipment, etc.
I was in and out in about 15-20 minutes. I must say I was rather pleased with the customer service I received, and was glad it was only a $3 fix, rather than having to junk it, and get a new grinder.
I'll be back in business, and plan on making about 20 lbs of snack sticks, 4 different recipes, and about another 20 lbs of summer sausage. I'll be sure to share some pics later this weekend.
