AWWW Hell Naw !!!
I'd be contacting them for a refund for my troubles, I stick with Lumberjack's because they work great in my Camp Chef grill, and I've not once had a problem with them and never had a jam.
I would all contact them for a refund. What a pain in the ass especially when you’re getting ready to smoke. A week ago I tried Lumberjack for the first time. Love it and I probably won’t use anything else. I had been using Traeger for about 6 months and after reading in here about white smoke which I had often I tried Lumberjack. Night and day. Good luck.