Hey gang,
Purchase my first smoker back in June, OKJ Longhorn offset. Did a lot of reading up on these forums just after I got it, and decided to do a little modding - ordered a custom convection plate, and charcoal basket that Horizon offers for this smoker. Delivery stated it was custom, 3-4 weeks delivery. Website still says that today.
I ordered these two items from the Horizon website on June 23rd. Got a confirmation of the order as well.
Now I have been waiting about 7 weeks. I have company coming next weekend and we are going to do a smoke, and I thought for sure I would have these items well before then.
I have emailed Horizon as well, and do not get any response.
Is this the typical experience with this company? I know others have probably ordered from them as these forums are how I found out about them, just curious if others run into the same issue with this company.
Really disappointed at this time...
Purchase my first smoker back in June, OKJ Longhorn offset. Did a lot of reading up on these forums just after I got it, and decided to do a little modding - ordered a custom convection plate, and charcoal basket that Horizon offers for this smoker. Delivery stated it was custom, 3-4 weeks delivery. Website still says that today.
I ordered these two items from the Horizon website on June 23rd. Got a confirmation of the order as well.
Now I have been waiting about 7 weeks. I have company coming next weekend and we are going to do a smoke, and I thought for sure I would have these items well before then.
I have emailed Horizon as well, and do not get any response.
Is this the typical experience with this company? I know others have probably ordered from them as these forums are how I found out about them, just curious if others run into the same issue with this company.
Really disappointed at this time...