I have the nightmare model too. This is definitely one of those times extended warranty is worth the money. They’ve defrosted it for us a number of times, silicones the icemaker, replaced the icemaker at least twice now. They’re coming back tomorrow because the icemaker and water are totally frozen. If I didn’t have the contract I’d definitely try and follow the video. What’s surprising is the service company doesn’t do it. It’s gotta be cheaper than constantly sending out repair guys. Oh, they replaced the French door gaskets as well. They just throw parts at it, hoping one will be the fix.