Excessive cook time

[cutigerjam]

I have a Masterbuilt 710 WIFI smoker. Had one, contacted Masterbuilt about excessively long cook time and tried everything they asked me to do. Didn't fix the problem. What am I doing wrong? Put a butt in this morning at 7 AM (240 degree cook temp) thinking it would be done by 9 PM. It's 10:30 and the butt has only reached 179 degrees. I've turned the temp up 3 times and have been at 275 (max temp) for the last 2.5 hours. I do have the butt in an aluminum pan per Jeff's recommendation to catch the jus. HELP PLEASE!

 

[Timber II]

The first thing I would do is get another temp probe in there and see if the actual smoker temp is what the masterbuilt says it is.

 

[cutigerjam]

The first thing I would do is get another temp probe in there and see if the actual smoker temp is what the masterbuilt says it is.

Thanks, and I have done that. They are within 2 degrees and an instant read thermometer was in exact agreement with the smoker.

 

[normanaj]

What Timber II said and then you can proceed from there. Lots of MES owners here that can help diagnose and solve your issue(s).

Meantime it might not be a bad idea to finish in the oven.