I recently purchased a used CookShack MSO25 electric smoker, planning to use for smoking sausage. Ordered a set of Jerky Rods, promptly received a shipping notice, but it seems the package stalled at some point.
This morning I received the usual "how do you rate the product" e-mail, and answered that I had not received it.
Here's the response from the company CEO:
"I tracked it and it shows that it arrived in the Phoenix service center on Saturday. However it doesn’t show that it has moved since then. I am going to reship the order today.
I apologize for the inconvenience, and will send the new tracking number when it ships today."
Thanks,
Stuart Powell
President/CEO
Cookshack, Inc.
(580) 765-3669
Refreshing, in light of many corporate attitudes. Makes a fellow happy to do business with them.
This morning I received the usual "how do you rate the product" e-mail, and answered that I had not received it.
Here's the response from the company CEO:
"I tracked it and it shows that it arrived in the Phoenix service center on Saturday. However it doesn’t show that it has moved since then. I am going to reship the order today.
I apologize for the inconvenience, and will send the new tracking number when it ships today."
Thanks,
Stuart Powell
President/CEO
Cookshack, Inc.
(580) 765-3669
Refreshing, in light of many corporate attitudes. Makes a fellow happy to do business with them.