I have been using other
camp chef products for years. I don't own one personally, but I have a little experience with
camp chef pellet smokers. If I were looking for another smoker, I would certainly put them high on my list - real price/performer.
I have been watching them for about 5 years at trade shows. They just get better and better. They are doing some really innovative stuff - ability to dump pellets from the hopper, feature to dump ash from the burn pot without disassembling, etc. really smart design. Much better/faster product evolution than I see from most other manufacturers.
I hung out with the CF factory guys for several hours at an event where they were cooking and I got to play with the smoker a bit. Nice unit, cooked great, easy to manage. I personally don't like center burn pots very much (auger fires, hard to clean out, etc.). I personally prefer side burn designs like Yoder and Louisiana smoker - but the ash/fire dump feature on the
camp chef goes a long way to fixing some of the issues with the center burn design.
As far as warranty, I have always received great service - not sure that will carry over to their smokers, but they are really good about other products. I bought a remote thermometer from them a couple of years ago and it failed several months after the warranty expired. I called them up, explained the problem, they said they had issues with the probe design (now completely re-engineered), and they sent me a whole new thermometer kit free. Nice thing is that you can call and actually talk to the guys in Utah who design/make/sell/service their products.