Wow, so long story short, my 12 day old Broil King Pellet Regal 500 hasn't worked properly since I had it built in-store and brought home. 1st issue was the moment I plugged in the fan started up, this was before pushing the power button. Next issue was I couldn't get the temps to go below 260F even though the grill was set to 200F or the preset 225F. At 275, it was rock solid, stayed within +/- 3F. Turns out the issue with the fan was one of the pins on the harness fell out so there was no control over the fan. So now it turns off, but there the other issue with the temps.
After several calls and troubleshooting with OMG Canada, they determined I had the incorrect fan installed in my grill and the control board may need to be replaced.
Now.... the store I got it from is a reputable BBQ supplier. They have a 30 day return policy and if the item is defective then I can get a full return/exchange, I have used the grill obviously but mainly to try to get the temps working with all the troubleshooting I was asked to do by Broil King. I am waiting for the store to call me today to confirm what my options are, I am hoping they let me return my BK Regal 500 and I will get something different as I don't feel it is fair to have to deal with a bad unit from day 1 after investing what I felt was a good amount of money.
If they take my grill back, they have a few options. What I am most interested in is the Yoder YS640s Standard Cart ($3999.99 CAD) or the new Traeger Timberline XL ($4899.99).
I like the fact the Yoder is made in the USA, is really durable and has a good sear option. Lots of versatility with this grill, but I've read some short comings with rust, grease leakage from the front lid and the cover isn't very good.
The new Traeger Timberline XL looks almost too good to be true, has an induction grill, integrated meater probes, easier clean up system and storage. Cons, would be the price and cost of accessories and its not made in USA and is the first year of this new design.
I'm sad the Broil King has so many issues even straight out of the box, I'm sure even the Yoder and Traeger will have its issues but I've spent too many hours trying to fix this thing I feel its just time to move on.
What are your thoughts between the Yoder and Traeger? The store also carries the Weber SmokeFire, but I don't want to go with that. These are my options if they allow me to return it. Traeger Ironwood 885 or the Timberline 1300 are also lower priced options but I've got the funds to go big so why not.
After several calls and troubleshooting with OMG Canada, they determined I had the incorrect fan installed in my grill and the control board may need to be replaced.
Now.... the store I got it from is a reputable BBQ supplier. They have a 30 day return policy and if the item is defective then I can get a full return/exchange, I have used the grill obviously but mainly to try to get the temps working with all the troubleshooting I was asked to do by Broil King. I am waiting for the store to call me today to confirm what my options are, I am hoping they let me return my BK Regal 500 and I will get something different as I don't feel it is fair to have to deal with a bad unit from day 1 after investing what I felt was a good amount of money.
If they take my grill back, they have a few options. What I am most interested in is the Yoder YS640s Standard Cart ($3999.99 CAD) or the new Traeger Timberline XL ($4899.99).
I like the fact the Yoder is made in the USA, is really durable and has a good sear option. Lots of versatility with this grill, but I've read some short comings with rust, grease leakage from the front lid and the cover isn't very good.
The new Traeger Timberline XL looks almost too good to be true, has an induction grill, integrated meater probes, easier clean up system and storage. Cons, would be the price and cost of accessories and its not made in USA and is the first year of this new design.
I'm sad the Broil King has so many issues even straight out of the box, I'm sure even the Yoder and Traeger will have its issues but I've spent too many hours trying to fix this thing I feel its just time to move on.
What are your thoughts between the Yoder and Traeger? The store also carries the Weber SmokeFire, but I don't want to go with that. These are my options if they allow me to return it. Traeger Ironwood 885 or the Timberline 1300 are also lower priced options but I've got the funds to go big so why not.
Last edited: