- Jun 9, 2014
- 4
- 10
Paid a good price for this product. Still have my old one that I used allot and still looks in great shape with no rust at all. Bought this three weeks ago and I used it twice. Saw rust starting to form on the wood box and was a little concerned. Rather then taking it back I call Brinkmann and communicated with someone named Seth. Started out pretty good and gave them all my information. He wanted pictures so I sent him these. Remember, this is only a three week smoker. He email me and recommended that I purchase heat paint and spray paint it again. That was it. BUY more paint and finish doing there job after paying what I did for this smoker. They gave me so many excuses of why it started to rust, Heat to HIGH in the wood box, to much fluid for starting the fire (don't use fluid), and the excuses went on. Then he told me that Brinkmann would send me a cover for the smoker. Received and email from him letting me know that they weren't going to send me one. Sad service from a company that I highly recommended to all my friends. Had to call them and show them these pictures. If you buy one of these, they will rust on you.