Why does this NOT surprise me? I swear I just don't know why anyone would by an MES!!! I made that mistake one time.....ONCE. Never again. Buy a smoker with some quality..........there should be no reason you should have to do anything other than plug it in and enjoy. Too often I see people having to replace cords......heating elements......thermostats......and of course adding a device to produce smoke!! To me that just screams poor quality. Sorry for the rant, but I fell for that trick one time and learned my lesson. You get what you pay for.