Voltage to lid handle

[gruck]

I have a Camp Chef PG24ZG that I picked up in mid-June. It worked well for the first 4 or 5 uses and today when I plug it in I am getting voltage running to the grill handle. Not pleasant.
I am using it on my deck. Would this make a difference? Should I have it on the ground or run a ground wire to it, or is this possibly an issue with the product? I tried plugging it in to an outlet inside my back door and had the same issue so I don't think it is the exterior outlet. Any help would be appreciated. Anyone else ever have an issue like this? I found a video of a guy getting voltage across his Traeger but I wasn't sure how to prevent it and/or if i need to return the product as a hazard.

 

[kruizer]

I would call Camp Chef CS and inquire there.

 

[richorn]

Agreed, Call CC first! Wait! UNPLUG the unit first, call CC second. You likely have a ground fault in the unit, but unless you have the tools to trace that type of problem (with the unit unplugged please!), it is not safe to continue using it.

 

[gruck]

Thanks richorn. As you suspect, I don't have those tools. I tried CC first and they are closed, have an email in to them now. Nice to at least know this is not normal or an issue with where I have the grill sitting. Looks like the old propane grill will be getting a turn today.

 

[ross77]

Do you have it plugged into a GFCI outlet? You may have a bad ignitor.

 

[bregent]

Do you have it plugged into a GFCI outlet? You may have a bad ignitor.

That was my thought as well. Any appliances used outdoors should be plugged into GFCI. Sounds like your outlet might also have a faulty ground. Are you using a grounded outlet?

 

[jbottorff]

I dunno, sounds like it might be a "feature" to keep you from looking too frequently during your cook! :D

In all seriousness, I hope that Camp Chef is able to help you resolve this issue.

 

[gruck]

That was my thought as well. Any appliances used outdoors should be plugged into GFCI. Sounds like your outlet might also have a faulty ground. Are you using a grounded outlet?

I don't believe it is GFCI. Going to get a response from the company before I try getting it off the deck and wheeling it around to the garage where my GFCI outlets are though. Thing is heavy.

 

[bregent]

I don't believe it is GFCI. Going to get a response from the company before I try getting it off the deck and wheeling it around to the garage where my GFCI outlets are though. Thing is heavy.

I'm betting that the GFCI will trip when you start it up.

 

[ross77]

I’ve had a couple bad ignitors. They will trip the GFCI when during startup. Or in your case, give you a shock.