I recently (just before July 4th) purchase a Great Outdoors Smoky Mountain Series gas smoker (model #3405BGW - http://www.walmart.com/catalog/produ...uct_id=3342508). Unfortunately, the smoker arrived damaged (dented smoking box and burner plate/gas tube falling a part with one broken screw). I was able to fix things enough to make my 4th of July smoke-out event.
Unfortunately, a bigger problem exists. Apparently, the parent company, CFM Home Products discontinued the Great Outdoors Smoky Mountain Series line of products sometime around December 2008. So much for a 10-year warranty on the burner assembly.
So I am left with with a burner assembly that could fall apart in the future and no way to get warranty service. I have spoken with the reseller, and while they will accept a return w/o question, they are also going above-n-beyond trying to find some way I can get warranty service. It has been over a week so far, with multiple contacts from the reseller, but no good news yet.
Most likely I will end up returning the product, which leaves me in the marker for a new vertical gas/propane smoker.
I am looking for something in the same configuration as the aforementioned smoker. I have looked at the King Kooker 38" smoker (http://www.kingkooker.com/detail.php?ID=157) but cannot find any online reviews of the product. I am also looking at Cabela's vertical smoker (http://www.cabelas.com/cabelas/en/te...120&hasJS=true), but again there appears to be a lack of online reviews.
I am wondering if any of you out here have some suggestions for some good vertical gas/propane smokers?
Unfortunately, a bigger problem exists. Apparently, the parent company, CFM Home Products discontinued the Great Outdoors Smoky Mountain Series line of products sometime around December 2008. So much for a 10-year warranty on the burner assembly.
So I am left with with a burner assembly that could fall apart in the future and no way to get warranty service. I have spoken with the reseller, and while they will accept a return w/o question, they are also going above-n-beyond trying to find some way I can get warranty service. It has been over a week so far, with multiple contacts from the reseller, but no good news yet.
Most likely I will end up returning the product, which leaves me in the marker for a new vertical gas/propane smoker.
I am looking for something in the same configuration as the aforementioned smoker. I have looked at the King Kooker 38" smoker (http://www.kingkooker.com/detail.php?ID=157) but cannot find any online reviews of the product. I am also looking at Cabela's vertical smoker (http://www.cabelas.com/cabelas/en/te...120&hasJS=true), but again there appears to be a lack of online reviews.
I am wondering if any of you out here have some suggestions for some good vertical gas/propane smokers?