SMF Premier Member
- Joined Jul 7, 2017
Just wanted to pass on a great experience I just had with ThermoWorks. I’ve owned a Smoke unit and the WiFi bridge for a long time. I have a few other products of theirs too. A short time ago I broke the plastic kickstand on my Smoke. Tried a few times time glue it together, tried UV welding, just couldn’t get it to set right. On a whim I called ThermoWorks today to buy the part. They are sending me the part at no cost, and shipping it for free. Turns out I had 2 accounts with them, that they fixed as well. All in maybe a 3 minute phone call. Got the confirmation email maybe 5 minutes later. Excellent service. Excellent company. I’ve been looking at temp controllers for a charcoal smoker, I know which one I’m buying now.