- Nov 25, 2014
- 2,020
- 50
Patience, not a strong point for me. At least they are taking care of you. Wish I could say the same for Masterbuilt in my case. Smoker arrived with a busted grate rack. An hour on hold, less than friendly CSR, will ship me 2 under warranty. Invoice in the box says 2....only 1 in the box...not going to spend another hour on the phone unless I absolutely have to.I got the email yesterday stating that my parts had shipped, but even in that email they said "they are coming, but from China, so I don't know how long it will take." Ah well, I knew that would be the case. I've got my smoked roast beef, pork loin, and turkey breast in the freezer until the parts arrive!