Looking for some suggestions....
March 2008 we purchased a Kenmore refrigerator from Sears. I did not get the extended warranty, we paid a little over $650 after rebates. A couple of weeks ago, I noticed it wasn't cooling, I recycled the inside controller and it started cooling again, however it wont' achieve the cold and freezing temps before this incident. A thermometer inside the fridge shows 42 deg is about as low as it will go.
This is the 3rd refrigerator we have owned since we have been married 31 years. Meaning the other 2 each lasted almost 15 years each. I am fairly upset that a newish fridge has failed after 21 months of operation. I called Sears and the only thing they offer is to buy their service agreement for $240 and then they do the repair, if the cost is too expensive to repair they will give $500 credit toward a new Sears Fridge.
Yeah everyone gets eventually a bad item. I had the same problem with my Plymouth Grand Voyager, which the previous years models where known to have bad transmission going out at around 75k miles. Tech reports on the year we bought the Voyager said the tranny was fixed and no more chronic failures. Two months after our 5 years warranty expired at 77k miles the tranny failed. I called the local dealer and got no help. I then called Chrysler and talked to their warranty dept. They gave me a new tranny I only had to pay the labor for replacement.
So back to my original question, anyone have any suggestions how to get Sears or Kenmore to do the right thing here? I have purchased in the last 2 years over $2000 of either appliances or TV stuff, plus at least another $1000 for 4 cars in tires, batteries, brakes, etc.
March 2008 we purchased a Kenmore refrigerator from Sears. I did not get the extended warranty, we paid a little over $650 after rebates. A couple of weeks ago, I noticed it wasn't cooling, I recycled the inside controller and it started cooling again, however it wont' achieve the cold and freezing temps before this incident. A thermometer inside the fridge shows 42 deg is about as low as it will go.
This is the 3rd refrigerator we have owned since we have been married 31 years. Meaning the other 2 each lasted almost 15 years each. I am fairly upset that a newish fridge has failed after 21 months of operation. I called Sears and the only thing they offer is to buy their service agreement for $240 and then they do the repair, if the cost is too expensive to repair they will give $500 credit toward a new Sears Fridge.
Yeah everyone gets eventually a bad item. I had the same problem with my Plymouth Grand Voyager, which the previous years models where known to have bad transmission going out at around 75k miles. Tech reports on the year we bought the Voyager said the tranny was fixed and no more chronic failures. Two months after our 5 years warranty expired at 77k miles the tranny failed. I called the local dealer and got no help. I then called Chrysler and talked to their warranty dept. They gave me a new tranny I only had to pay the labor for replacement.
So back to my original question, anyone have any suggestions how to get Sears or Kenmore to do the right thing here? I have purchased in the last 2 years over $2000 of either appliances or TV stuff, plus at least another $1000 for 4 cars in tires, batteries, brakes, etc.
