Pit Boss Austin XL issue

[cd82]

so I have the Austin XL ive smoked 2 briskets on it and they turned out awesome.. well the auger motor went out and they sent a replacement motor. used it once worked fine now the thing will not stop feeding pellets had a small fire in the thing... any idea what this could be?? tomorrow im calling them again to see if they can help I was on the phone an hour with this this afternoon an never got through

 

[mike243]

sounds like it was a board instead of a motor to me, did the motor have 2 wires going to it or 3? lot of times now they put a feedback wire to protect the motors . was voltage cked to determine the motor was bad or just not turning? , i'm sure they will take care of you when you get thru, sorry your having trouble

 

[SlowmotionQue]

so I have the Austin XL ive smoked 2 briskets on it and they turned out awesome.. well the auger motor went out and they sent a replacement motor. used it once worked fine now the thing will not stop feeding pellets had a small fire in the thing... any idea what this could be?? tomorrow im calling them again to see if they can help I was on the phone an hour with this this afternoon an never got through

Wow. That could have been a disaster. Hope that you get it fixed.

 

[cd82]

okay so the board is also bad I can have the unit plugged in and not even hit the power button and the auger motor just feeds and feeds and feeds so tech support said its a board issue and its backordered so when they get them in mine will be on my way too bad ill be back out in the oil patch when it does arrive

 

[6GRILLZNTN]

That just sucks! I hope it didn't mess up any meal plans you had for the long weekend.

 

[cd82]

nah it didn't lowes had the vertical on sale for 379 I nabbed it cause I had been wanting one.. so I got it and its cooking now

 

[Winterrider]

Hope they get you squared away. Sounds like they are there for ya...