Bill , morning.... what wood are the pellets made of ?? Some woods do not burn well by itself and needs some other pellet added to it so it will burn... Below is a note to another member from Todd about certain pellets...... I have trouble with the pellets going out if the rows are not full to within 1/8" from the top of the walls...... Dave
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Cherry, Bourbon and Wine pellets DO NOT burn well on their own
You need to put a layer of Oak or Maple down first, and then the Cherry etc.
From the Instructions
Cherry, Bourbon Barrel & Wine Barrel Pellets can be difficult to burn on their own. Fill the bottom ½ of each row with Maple or Oak Pellets, and the top ½ with Cherry, Bourbon Barrel or Wine Barrel Pellets.
Try this method with cherry
Todd