I've owned a MES 40" all stainless w/ window for over a year now and about two weeks ago the element went cold while I was smoking some peppers. Thank the smoking gods it didn't break the night before as I was smoking 45 pounds of pork butt overnight! Using the unit 40-60 hours a month for over a year I guess I'm lucky it didn't happen sooner.
A quick call to Masterbuilt and giving my model# and serial# as well as describing the problem and I had a new element on it's way to me free of charge! Being a few months out of warranty this was a huge surprise and greatly appreciated. I'm glad to say that my smoker is back up and running, and it seems better than ever as the element heats to the correct temp rather than 20 degrees lower like the old one did!
Chalk up another happy Masterbuilt owner for life!
Sent from my LS670 using Tapatalk 2
A quick call to Masterbuilt and giving my model# and serial# as well as describing the problem and I had a new element on it's way to me free of charge! Being a few months out of warranty this was a huge surprise and greatly appreciated. I'm glad to say that my smoker is back up and running, and it seems better than ever as the element heats to the correct temp rather than 20 degrees lower like the old one did!
Chalk up another happy Masterbuilt owner for life!
Sent from my LS670 using Tapatalk 2
Last edited: