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MES 40" busted element.

buck futta

Smoke Blower
86
14
Joined Apr 9, 2010
I've owned a MES 40" all stainless w/ window for over a year now and about two weeks ago the element went cold while I was smoking some peppers. Thank the smoking gods it didn't break the night before as I was smoking 45 pounds of pork butt overnight! Using the unit 40-60 hours a month for over a year I guess I'm lucky it didn't happen sooner.

A quick call to Masterbuilt and giving my model# and serial# as well as describing the problem and I had a new element on it's way to me free of charge! Being a few months out of warranty this was a huge surprise and greatly appreciated. I'm glad to say that my smoker is back up and running, and it seems better than ever as the element heats to the correct temp rather than 20 degrees lower like the old one did!

Chalk up another happy Masterbuilt owner for life!

Sent from my LS670 using Tapatalk 2
 
Last edited:

deltadude

Master of the Pit
OTBS Member
1,529
35
Joined Jun 3, 2008
Thanks Buck Futta for sharing your MES / Masterbuilt experience with us.  It's nice to read something positive when a part breaks rather than a lot of whining.
 
 

buck futta

Smoke Blower
86
14
Joined Apr 9, 2010
After working in the Tech Support/IT Industry for eight years I got used to negative complaints. Now whenever I personally have a good customer service experience I make sure to compliment/rave about the company as positive feedback is hard to come by these days.

Sent from my LS670 using Tapatalk 2
 

whittling chip

Meat Mopper
SMF Premier Member
297
15
Joined Sep 18, 2011
I've dealt with their customer service department in the past with my MES 40.

Masterbuilt is fantastic. Every problem I have had, they fixed above and beyond.

WC
 
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