Greetings. I have a Masterbuilt Model 20070211 S/N HD041226 and have enjoyed it. It stopped working. I went to start it up and it started to heat up, then quit heating. The control panel on top of the unit works fine, displaying what it's supposed to and I'm able to adjust temp and time. After unplugging the unit, I popped the access plate bottom rear, disconnected the terminals from the heating coil (the plastic terminal covers were slightly deformed, but nothing drastic). I put my multitester on the heating coil contacts and got around 15-18 ohms resistance from it. I read on either this or another forum that this was within spec. Leaving the terminals disconnected, I plugged the unit back in, set the timer, and measured the heating coil connecting terminals still disconnected from the coils and got 0 volts.
After several attempts and a long time on hold, I finally got through to Masterbuilt support. The girl was evidently going from some sort of "IF THEN" flowchart and wasn't really a technical type person. She said that her instructions told her that I should change the heating coil. I explained again what my testing had indicated, but all she would say was "that's what her instructions indicate to do." Any thoughts?
After several attempts and a long time on hold, I finally got through to Masterbuilt support. The girl was evidently going from some sort of "IF THEN" flowchart and wasn't really a technical type person. She said that her instructions told her that I should change the heating coil. I explained again what my testing had indicated, but all she would say was "that's what her instructions indicate to do." Any thoughts?
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