This is now my second MES30 both of which have died the same tragic death. They just turn themselves off. After my first smoker I really babied my second one. Always kept inside when not in use. I read that a possible culprit was damage to the heating element from removing the chip tray to empty it. So I removed the chip tray all together and purchased a-maze-n pellet tray. Now my second unit just died and masterbuilt has blamed the a-maze-n pellet tray, saying that pellets cant be used in their smokers! I tried to explain that the pellets go in this tray and the tray sits left of the heating element not on the heating element. The lady I spoke with didn't seem very knowledgeable about the product but she asked others and they agreed you cant put pellets into the smoker. So I guess I am in the market for another smoker but would prefer to purchase from another company if anyone has suggestions.
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