Hello, I am new to the forum here so bear with me if this is the wrong spot. I bought a Masterbuilt 800 in August and have had issues since day one. I will say that MB has been fairly responsive through FB messenger and email but its frustrating that it seems tough to just talk to a person. Anyways, when I first assembled the grill I had an issue of the grill heating up right away but then would drop in temp once it got to the desired temp range. If I opened then closed the ash hopper that seemed to restart the fan. With every use the issue got worse until I finally received some new switches. I replace every one as I was not sure which one was the issue. Since doing that its been better but still once in a while I will have an issue. Now the bigger problem I am having is that it takes forever for me to get the lump coal to light. I make sure it is all clean, remove any old ash and my slides are out, so I know Im covering the basics. But two nights ago It took me about 12 starters to get it going. So I thought well maybe I had bad lump coal or something so I ordered a bag from MB and ordered their starters, thinking that maybe this was an issue. But last night it once again took about 7 tries. I finally tried to light the starter without turning the grill on, and leaving the ash hopper door open. That seemed to work. But for a machine that says it gets to 700 in 15 minutes I have to laugh. It took over an hour to get to 400 and about 5 mins to cook my smash burgers lol. The fan seems to be running good, and in the beginning getting it lit was not an issue. Any thoughts? I have read several other threads and it seems like the hopper switches have issues (glad I now have 3 spares), but I've not seen problems with it getting started.