Bought my MES from Cabela's 13 months ago. Turned it on for the break-in burn, but no heat. Checked everything and all seemed correct. Called MES and she suggested a few things, no luck. She said to send them the cord and the serial number panel on the back, and they sent me a new one. Worked fine, but now I have a new nonworking MES, so thought I dig into it and see if I could find the problem. Got my voltmeter, started taking it apart. To make a long sorry short, on the underside of the MES there's a little box area where the cord goes into, a connection was not plugged in. I plugged it in, and turned it on. It worked!!! So gave it to my son-in-law for Christmas. We both love our MES's. On the verge of attempting cold smoking. Can't wait.