Horizon smoker company??

[hopmeister]

After multiple broken promises given to my wife and I we had zero confidence in this company so we opted to take our businesses elsewhere.

 

[snowrider]

 
Ordered a 16" heat plate on Aug 19th, going on the 7th week now, two emails and a voicemail and still haven't heard from them on any type of status.  Actually went last week and just bought one local because figured by the time I got it (if ever) it would be the middle of winter and worthless then.

Actually left a voicemail/email trying to get the order changed to a 20" plate due to having a friend that could use one now that I no longer need one.  I'm doubting I'll ever hear back from them.

I understand being backed up, understandable, but would be nice to know whats going on.

Yeah, that's what goes on with them.

 

[hopmeister]

I have no faith in them