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@Inkbirdbbq The rule below appears on your GIVEAWAY threads primarily pages 11-13 in the Meat Thermometer forum but not on your FREE TESTING threads of your products where people with a Pay Pal account are only allowed to be a tester and buy your product to be tested, then get reimbursed. Put this rule on your FREE TESTING threads not on the GIVEAWAYS because it is suppose to be a GIVEAWAY, no Ultimatums. TESTING has to have an ultimatum of a review because that's what a test is for. If you put an ultimatum on FREE TESTING, then tell the people how long they have to use the product before Black Balling them from future offers. You ought to delete the Black Ball list you created for GIVEAWAYS but the damage has been done. You could have had a company wide understanding about if no reviews, then you're Black Balled but you screwed up and told us in your rules. For all we know the rule is no longer posted but is still implemented for just a simple GIVEAWAY or anyone that had a disappointing remark since it's not high praise. The example below is for the IHT-1P but the black ball invitation is customized to the product given away.Hello
dr k, first of all, please allow us to express our sincere gratitude for your comprehensive feedback. We fully understand your concerns about product diversity, trial process and technical compatibility.
Regarding the misunderstanding of "pressure" that may be caused by the trial activities, this is absolutely not our intention. We set up the review activity mainly to better collect user feedback so as to continuously optimize the product, rather than to ask for dishonest evaluation. This may be a problem caused by the error in communication. I sincerely apologize for the misunderstanding.
Regarding the issue you mentioned about linking future gift qualifications with comments, we will immediately conduct internal discussions and re-evaluate whether this connection is reasonable to ensure that it will not bring unnecessary pressure to participants.
At the same time, we will also conduct a comprehensive reflection on product planning and technical support, refer to your suggestions, and strive to improve product quality and user experience.
Thank you again for your support and feedback, thank you!