Broken smoker

[Driver]

Since it's impossible to contact Masterbuilt/Smoke Hollow I thought this might be a good place to ask a question.
My Smoke Tronix internal temp reading is stuck on 32° so no matter what I set as a temp it just keeps heating because it thinks it's still cold. I can use the meat probe to tell me when something is done but with no heat control I simply have an outdoor oven with Smoke. I've changed the high temp limiter and the circuit board on the bottom but that didn't help.
Has anyone else had this problem?

I've tried 4 phone numbers, 2 emails, and their website but apparently customer service isn't in their vocabulary.

 

[normanaj]

The best way to get a hold of MB is thru their FB page.

 

[Driver]

The best way to get a hold of MB is thru their FB page.

I don't do facebook but thanks.

 

[Chasdev]

The best way (the one that works for me just fine) is to go the the home page and click on "support" at the top right, then fill out the form and ask your questions or list your problem/s.
They have responded to my contact requests within two days and have done so several times in the last two years.

'

 

[Driver]

The best way (the one that works for me just fine) is to go the the home page and click on "support" at the top right, then fill out the form and ask your questions or list your problem/s.
They have responded to my contact requests within two days and have done so several times in the last two years.

'

I've tried that several times and maybe it works for a MB smoker but it doesn't work for a Smoke Hollow.

 

[Driver]

these are the parts I've changed so far

 

[normanaj]

I don't do facebook but thanks.

Don't know what to tell you then as its really the only platform MB has been responding to the last year and a half.

 

[Steve H]

Hmm, I wonder if the thermocouple is shot.

 

[Driver]

Finally got ahold of them and they told me to throw out a $500 smoker and buy a new one. Wanna guess what brand it WON'T be?

 

[normanaj]

I've changed the high temp limiter and the circuit board on the bottom but that didn't help.

Curious...how did you find out to try this and where did you get the parts?

 

[Driver]

Curious...how did you find out to try this and where did you get the parts?

These parts are available on line and I just took a shot in the dark that they might help.

 

[Steve H]

Did you try replacing the thermocouple?

 

[Driver]

Did you try replacing the thermocouple?

Not yet but if I can figure out how to get at it I'll change that next.

 

[Driver]

Did you try replacing the thermocouple?

Ok I feel dumb now. Thermocouple was unplugged and it works fine now.

 

[Steve H]

Ok I feel dumb now. Thermocouple was unplugged and it works fine now.

That's how we learn! Congrats on getting it fixed!