badbob
Smoke Blower
- Nov 21, 2011
- 140
- 10
I'm not sure if this is the right place to post this but I think it needs to be put out there. My MES40 started giving me trouble on the fourth smoke. I called customer service and they told me that they thought that the control module was bad and they would send me a new one. After another hour I called back and gave them more info and they decided that the wiring was the problem and that they would send me a new cabinet and for me to save the door, racks etc. they said that I should have it in 5 to 7 days. After nine days a brand new complete MES40 was delivered. hey only asked for a Model# and a Serial#. Also the unit was out of warranty by several months. I'm a happy smoker!