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  1. erik rose

    Masterbuilt not standing by warranty?

    UPDATE: So I bothered them quite a bit on Twitter and they are sending me a new body kit warranty part. Victory?
  2. erik rose

    Masterbuilt not standing by warranty?

    I mean it smoked great food and generally works as advertised. Built quality is not great, but pretty good value. I think burnt out heating elements and bad electrical controls are common, but customer service was good up until it was an expensive problem. I would still recommend the smokers...
  3. erik rose

    Masterbuilt not standing by warranty?

    Thanks Bear. I will keep after them. I have not used anything like a hose or (shudder) pressure washer. Just a rag and brillo pad dipped in water. Had to take some steel wool to the area between the element and the electrical connectors because there was not other way to scrape off the silicone...
  4. erik rose

    Masterbuilt not standing by warranty?

    When the element burnt out I am sure it got hot enough to burn some insulation. I don't want to do too much dismantling of rivets because I don't want to give them any more reason not to uphold the warranty.
  5. erik rose

    Masterbuilt not standing by warranty?

    It seems like the smell is between the case. I haven't gotten too crazy with cleaning, but have done diluted mild soap and diluted apple cider vinegar a few times to no avail.
  6. erik rose

    Masterbuilt not standing by warranty?

    $200 on sale haha. I think originally it was $350 or $400. Cheap cheap cheap, but it does not cost me money to persist with emails.
  7. erik rose

    Masterbuilt not standing by warranty?

    Nah I will threaten small claims court and keep fighting. Probably not worth their time/money to put up with me. I bet they will cave.
  8. erik rose

    Masterbuilt not standing by warranty?

    I sent the claim in 8 months ago and have had on and off convos since then. People had generally been trying to help until the most recent rep. Her first message was basically that they had done as much troubleshooting as possible and the only remedy was for me to buy a part. Her next message...
  9. erik rose

    Masterbuilt not standing by warranty?

    I bought an MES and the heating element burnt out after a few months of light use. Customer support was good and sent a new element. When replacing the element I discovered that the silicone behind the heating element has melted and burned. After replacing the element there was a horrible burned...
  10. erik rose

    Burnt silicone/rubber smell in MES?

    Heating element burnt out in my MES 30 and Masterbuilt sent me a new one. But there is still a horrible burnt metallic/rubber smell. I assume it is silicone. I tried washing all the interior surfaces with vinegar and baking soda, but I can't get rid of the smell. Anyone else have this happen...
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