I've had a Weston grinder for a few months now. I've been very happy with the overall performance, though I noticed that the auger and head were gouging the metal on each other since Weston decided that the auger bearing was no longer needed. I took some pictures and sent them to the Weston e-mail (the only way to get in touch with anyone for questions or warranty) and received a reply back within a few days.
Auger on the bearing side that mates to the head.
Head (feed tray)
After a bit of back and forth and my request for a new auger and head, Weston said they would send out a one time replacement unit. In order to qualify for the replacement I had to cut the plug/cable as close to the machine as possible, take pictures of the cut cord, the info plate on the machine and send them an email with it all. They said that this was the only way that they could apply warranty and needed to see that the unit was "destroyed in the field".
I'm not sure why they couldn't send just the auger and head. Oh well. Flash forward to today. I received my complete new grinder this morning. No request to return the old unit.
I haven't completely taken it out of the box just yet. I was really only curious about the auger and head. Unfortunately, the machine work leaves a bit to be desired. The new auger is fine. the head on the other hand.... I can only imagine how quickly that will gouge the new auger.
I have made my own 'bearing' if you will, from a nylon washer and I've used it a few times before cutting the cord on my old grinder. I put it between the auger and the head with a dab of food safe grease. Olive oil would probably work too. Works like a charm. It's pictured here stored with the cutting plates.
It would be a shame to throw a perfectly good working motor into the trash, especially one like this with so few hours on it. I decided to see if I could open it up and rewire it all. A whopping 4 bolts, 5 phillips head screws later and I see that it's all connected with two female quick disconnects and a ring terminal for the ground. White wire to the power switch, black wire to the GFI, green wire to the machine.
After double checking the connectors, wires, I loosely put the base plate on and tested it. With everything in working order (and no smoke coming out of the machine!) I got it back together.
The base plate is back on, Everything is back in the box and ready for the next sausage project. I still don't understand why Weston couldn't have just sent out a new auger and head. Oh well. I'll keep the new one in the box and hopefully I'll never need it.
Auger on the bearing side that mates to the head.
Head (feed tray)
After a bit of back and forth and my request for a new auger and head, Weston said they would send out a one time replacement unit. In order to qualify for the replacement I had to cut the plug/cable as close to the machine as possible, take pictures of the cut cord, the info plate on the machine and send them an email with it all. They said that this was the only way that they could apply warranty and needed to see that the unit was "destroyed in the field".
I'm not sure why they couldn't send just the auger and head. Oh well. Flash forward to today. I received my complete new grinder this morning. No request to return the old unit.
I haven't completely taken it out of the box just yet. I was really only curious about the auger and head. Unfortunately, the machine work leaves a bit to be desired. The new auger is fine. the head on the other hand.... I can only imagine how quickly that will gouge the new auger.
I have made my own 'bearing' if you will, from a nylon washer and I've used it a few times before cutting the cord on my old grinder. I put it between the auger and the head with a dab of food safe grease. Olive oil would probably work too. Works like a charm. It's pictured here stored with the cutting plates.
It would be a shame to throw a perfectly good working motor into the trash, especially one like this with so few hours on it. I decided to see if I could open it up and rewire it all. A whopping 4 bolts, 5 phillips head screws later and I see that it's all connected with two female quick disconnects and a ring terminal for the ground. White wire to the power switch, black wire to the GFI, green wire to the machine.
After double checking the connectors, wires, I loosely put the base plate on and tested it. With everything in working order (and no smoke coming out of the machine!) I got it back together.
The base plate is back on, Everything is back in the box and ready for the next sausage project. I still don't understand why Weston couldn't have just sent out a new auger and head. Oh well. I'll keep the new one in the box and hopefully I'll never need it.