A friend of mine recently bought one of these, as she wants to start learning how to smoke foods. I use an off set style smoker with a side box, so this one she bought is new to me. The problem she has been having is that even after soaking wood chips for 3 days, she says when she puts them in the chip tray, they keep drying out and catching on fire and it doesnt matter even if she has it on low. How can i help her solve this problem? She is just trying to season it before use, and we live 50 miles away so me just "running" over isnt very practical. Any help would be appreciated. Thank You.