I was planning on buying a vacuum sealer from you for Christmas. But after reading your Return Policy, it seems that only, if I never open it or try it out, I would still be stuck with loss of shipping fee and 15% restocking fee. All this when I've never even been allowed to open it and try it out for a few days.
https://www.vacuumsealersunlimited.com/Return_Information.html
Standard Return Policy:
- Customers may initiate a return for most unopened items within 30 days of the delivery date.
Click here to contact us by email for return authorization and return shipping instructions. Orders returned to Vacuum Sealers Unlimited without a Return Authorization will not be credited or refunded. Please use the e-mail address associated with your Vacuum Sealers Unlimited account when communicating with us about the return.
- All returns must be received by Vacuum Sealers Unlimited within 30 days from the date the return was initiated. Items must be returned in new,
unopened condition and contain all original packaging, materials and accessories included with shipment. Refused shipments are considered Buyer's Remorse returns and all return policies apply.
- After inspecting the returned merchandise, we will reimburse the purchase price of the item, less original shipping costs and a 15% restocking fee. Items returned that were sold with special incentive shipping rates will have the actual shipping costs incurred by Vacuum Sealers Unlimited deducted from the refund. If the unit has been opened, an additional fee will applied. In addition to these fees, a pro-rated charge (up to 100%) will be assessed for items that are returned incomplete or with non-resalable parts. We will refund the full cost of the merchandise and the shipping charges if the return is the result of our error.
- All refunds will be issued in the original form of payment used for purchase.
Defective Item Returns:
- For a defective return/exchange within 30 days of purchase the customer must contact the manufacturer to determine that the merchandise is, in fact, defective. For defective items outside of the 30 day time frame please contact the manufacturer for warranty service. Returns that are inspected or tested and found to be in good working order will not be eligible for a refund and will be shipped back to the customer at his expense.
- For defective items outside of the 30 day time frame please contact the manufacturer for warranty service.
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I would think a 10 to 15 day trial period, without restocking fee and shipping fee deducted, would be more in line with todays markets.
I can't afford a $40.00 to $60.00 loss on something I am not allowed to try first. And possibly even great cost if I DO try it, and send it back.
You will still be my source for the bags though. Those are great, and I have been very satisfied with them. I even sent a commercial business that ships food stuff, your way for the bags.
