GMG Customer Service, Top Notch!

[mike49107]

I emailed GMG customer service about the meat probe reading some crazy temps. Asked for their opinion as to what the problem might be, and to see if the warranty is transferrable since I bought my Jim Bowie used. Below is the response I received:

"Mike, sorry to hear of this issue, I would like to send you a new probe to resolve this issue"

Top notch in my book compared to the response most companies would give to someone that bought a used piece of equipment. Never even asked when it was originally purchased...

 

[mike49107]

Just to follow up:

Emailed customer service on Monday. They said they would place an order for a new probe.
I get home from work this evening (Wednesday) to find the new probe in the mailbox!

Great job Green Mountain Grills!

 

[mike243]

Wow pitboss was 2 months,told them I have a broken rack,need mod and ser # date of purchase and pictures,think i will buy some stainless and be done with them

 

[mike49107]

From my research, the meat probes are a known problem. Maybe they just keep a stockpile of them for this reason. Either way, I am impressed. For the record, I would have gladly paid for a replacement.