️Terrible Customer Service
BBQ Grills, Outdoor Kitchens, and BBQ Accessories - BBQGrills.com
Shop gas grills, pellet grills, BBQ smokers, outdoor kitchens, and pizza ovens at BBQGrills.com! Free shipping on all orders and 18-month 0% APR financing available.
www.bbqgrills.com
On December 18th, I placed an online order for an EZ Drip QueCrib for $152.99.
In the order email it said please expect the item to be shipped within 10-21 days. Expected eta to ship would be Jan 9th.
On Jan 10th I submitted an online request through their website with an inquiry as to the shipping date.
On January 12th I got the following reply.
On Friday January 23rd I called them and to spoke to a customer service rep who tried arguing that the 7-10 day period hadn't been reached yet and that it had only been 9 days. Apparently she can't do basic math. Jan 12 + 11 days = January 23.
But I deferred and said if they got it processed Friday that'd be fine. As of this moment on January 26th, I still have no refund and no email confirmation of my refund. Nor do I have the product.
So I have called my bank today and disputed the charge as product not received and refund refused.
Steer clear of this place. They're taking people's money when they don't even have the product in stock then refusing to issue refunds. And their customer service people on the phone are very rude.
Edit this is a pic of Megan in their customer service department. Megan is complicit in fraud and theft with this company. This pic comes from the email she replied to. It's on her google account (seen screenshot above from her reply).
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