Do NOT order from BBQGrills.com ⭐️

[MileHighSmokerGirl]

️
Terrible Customer Service

BBQ Grills, Outdoor Kitchens, and BBQ Accessories - BBQGrills.com

Shop gas grills, pellet grills, BBQ smokers, outdoor kitchens, and pizza ovens at BBQGrills.com! Free shipping on all orders and 18-month 0% APR financing available.

www.bbqgrills.com

On December 18th, I placed an online order for an EZ Drip QueCrib for $152.99.

In the order email it said please expect the item to be shipped within 10-21 days. Expected eta to ship would be Jan 9th.

On Jan 10th I submitted an online request through their website with an inquiry as to the shipping date.

On January 12th I got the following reply.

On Friday January 23rd I called them and to spoke to a customer service rep who tried arguing that the 7-10 day period hadn't been reached yet and that it had only been 9 days. Apparently she can't do basic math. Jan 12 + 11 days = January 23.

But I deferred and said if they got it processed Friday that'd be fine. As of this moment on January 26th, I still have no refund and no email confirmation of my refund. Nor do I have the product.

So I have called my bank today and disputed the charge as product not received and refund refused.

Steer clear of this place. They're taking people's money when they don't even have the product in stock then refusing to issue refunds. And their customer service people on the phone are very rude.


Edit this is a pic of Megan in their customer service department. Megan is complicit in fraud and theft with this company. This pic comes from the email she replied to. It's on her google account (seen screenshot above from her reply).

 

[Gonna Smoke]

I checked the BBB reviews of them and there are 110 total reviews and almost all with a 1. Their average score is 1.11. Reading a few it seems you're not the only one with your experience...

BBQGrills.com | BBB Reviews | Better Business Bureau

View BBB customer reviews of BBQGrills.com. Leave a review and share your experience with the BBB and BBQGrills.com.

www.bbb.org

 

[MileHighSmokerGirl]

I checked the BBB reviews of them and there are 110 total reviews and almost all with a 1. Their average score is 1.11. Reading a few it seems you're not the only one with your experience...

BBQGrills.com | BBB Reviews | Better Business Bureau

View BBB customer reviews of BBQGrills.com. Leave a review and share your experience with the BBB and BBQGrills.com.

www.bbb.org

Wish I had known that before I ordered. I didn't think to check there.

 

[sandyut]

I hate that crap! I tried to get a snow shovel online and got the same runaround. I just go straight to disputing the charges now.

 

[MileHighSmokerGirl]

I have also filed a 1 star review with the BBB as well as a complaint. They have 92 open complaints with the BBB that they haven't responded to.

Then I filed a complaint with the California Attorney General's Office.

 

[Gonna Smoke]

Wish I had known that before I ordered. I didn't think to check there.

Honestly, their website looks slick and I can see where someone could be fooled by it. As a precaution, I always do my due diligence when ordering from an unfamiliar website, especially those with really good prices...

 

[JckDanls 07]

You should blow up any and all social media pages... Most TV stations have departments that love to exploit people like them... Give one a call/email....

 

[MileHighSmokerGirl]

So I went to google maps to see where this place was at and would you look at that?

They're using the post office as their address. I should have done better research before I ordered from these clowns.

 

[MileHighSmokerGirl]

As soon as I get home, I'll be making a police report with my local county sheriff dept. They'll in turn follow up with the local sheriff in the jurisdiction these aholes are running their business from.

You can run, but you can't hide BBQGrills.com. Justice is coming.

 

[indaswamp]

Honestly, their website looks slick and I can see where someone could be fooled by it. As a precaution, I always do my due diligence when ordering from an unfamiliar website, especially those with really good prices...

I almost got taken by a fly-by-night online retailer with ridiculously low prices on Muck Boots...But after doing some digging around, it was a scam site. All they wanted was your credit card number. I had put my order in and even called buddies asking if they wanted some boots too, but right before I hit the send button, I got a sinking feeling in my chest......hmmm...let me check this out further before I commit. Glad I paused and did some looking around. It pays to be cautious with a new site, like you said. A slick professional online site does not mean squat.

 

[Winterrider]

@indaswamp , if still looking for Muck boots GMA this morning just had an offer on there this morning with free ship. They only had one style for men though.

 

[indaswamp]

@indaswamp , if still looking for Muck boots GMA this morning just had an offer on there this morning with free ship. They only had one style for men though.

GMA?

 

[Winterrider]

Good morning America, Deals and steals

 

[Winterrider]

Tried to post the link but came up with the wrong thing. I have bought from before. Just goggle GMA Deals And Steal Jan 28

 

[indaswamp]

Good morning America, Deals and steals

At first, I thought your post was a statement about this thread! LOL! But then looked up the site...is this it? I've never heard of it before...
https://www.goodmorningamerica.com/video/129595390

 

[Gonna Smoke]

At first, I thought your post was a statement about this thread! LOL! But then looked up the site...is this it? I've never heard of it before...
https://www.goodmorningamerica.com/video/129595390

Muck Boot Company

The Muck Arctic Sport boots step up the warmth factor with soft fleece lining and a 5mm Neoprene inner bootie for ultimate warmth in harsh cold conditions. The stretch-fit top-line binding keeps the boots snug to the legs to keep cold air out and warm air in. In addition to an EVA molded sole...

gma-muckbootcompany.myshopify.com

 

[Winterrider]

That is it. They show deals every morning

 

[Winterrider]

@MileHighSmokerGirl , sorry didn't mean to hijack your thread.
Hope you get some good results.

 

[indaswamp]

Yeah, sorry about the thread hijack...hope you get it sorted out with that BBQ business, and get your money back.

 

[MileHighSmokerGirl]

Police report filed.
I also ran a WHOIS search on their web domain and server, then filed a complaint with Amazon Web Hosting and forwarded all my evidence, screenshots and whatnot. They are investigating.

These people messed with the wrong girl.

The sheriff dept here is going to forward my report to Calaveras County in CA so they can investigate.

Hopefully the California AG will also start investigating these scumbags.