Damaged Rectec 340

[Thobbs40]

Hey y’all,

so i ordered my dad a Rectec 340 for fathers day. I pulled it out of the box today and the top of the grill had a large dent in it in the area where the lid connects to the rest of the grill. The dent prevents the lid from closing properly which you can see in the photo that ive attached.So im wondering if anyone has any advice for getting the dent out without damaging everything else ? I know they have a warranty but id rather try any simple fixes anyone has before going through the hassle of shipping it back out

 

[Kevin DeShazo]

Call them up and have them send you a new lid, you paid for new and undamaged product.

 

[Thobbs40]

Yeah i've contacted them and i'm waiting on a reply. The lid isn't messed up though, its the part of the rest of the unit that the lid attaches to that is jacked up. i figured since the steel isn't too thick it should be fairly easy to pop back into place but nothing i've tried so far has worked.

 

[Bytor]

They have great service, so hold on before doing anything to void your warranty. Did you play with the hinges any? I had to with mine to get it to seat good.

 

[sandyut]

yeah man, call them they will replace it in seconds.